Brittany g Dwo
map-marker Cincinnati, Ohio

Buyer beware

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Been waiting on my shoes for two weeks now. Every time you call customer service no answer and you’re on hold for 15 mins just to go to a voicemail with no return call. Never received a shipping nor tracking number.$34 down the drain
View full review
Kahlia Tdd

I need cancel an order immediately

I placed an order that i need to cancel because the shoes arent gonna fit
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Huey Sdc

The Worst Customer Service in the History of Shopping!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I wasted so much time and energy dealing with this ridiculous store that it took me months to find the energy to post a review. I ordered a pair of shoes in two different colors and received two paris of the same color. I promptly returned the extra pair and provided proof of the error upon request. After endless back and forth emails, it took them over TWO entire months to refund my order. Completely unacceptable and ridiculous. And they did not ever send me the correct pair that I ordered and it sold out while I was waiting for them to fix their error. I would not recommend this website to my worst enemy. Run away from Pink Basis as fast as you can!
View full review
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: I just want to inform people about how terrible the service is so they can avoid the headaches I experienced.

Anonymous
map-marker Rome, Georgia

Shoes Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I would never order from these idiots evety again. They never sent me traxking number. The customer service never answered the phone i lost 38$ wtf. U. Should be ashamed
View full review
Reason of review:
Order processing issue
Anonymous
map-marker Rome, Georgia

Short Review on September&nbs-04:00;29,&nbs-04:00;2016

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Update . I got through customer service . The individual was pleasant and assured my
View full review
Reason of review:
Good customer service
Chelsae Oup
map-marker New Haven, Connecticut

Rip Off POOR CUSTOMER SERVICE! DO NOT ORDER!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered a dress for an event. I chose ground shipping which was 2-7 days but found out it would take longer to get to me through UPS.

When I called UPS I was told that the company had chosen THE LOWEST SHIPPING AVAILABLE...even though I paid $13 for the faster shipping. I emailed the company, they emailed me back and said that the shipping would arrive on the day it would arrive but that WASNT THE POINT. the point was that I paid for faster shipping and you went behind my back and chose the lower shipping and pocketed the money like I would find out or inquire about my package. I called the company.

THIS COMPANY DOES NOT ANSWER THE PHONE!!! I called, my sister called, and my best friend called and we were all on hold for 4-5 hours. I had ran errands cleaned my house took a nap and was still on hold. this happened 3 days IN A ROW.

I even called there other company AMIClubwear and they also did not answer! THIS IS A HORRIBLE COMPANY!

View full review
Loss:
$50
Cons:
  • Dishonest about shipping methods
  • Customer service
  • Chose a different shipping method than what i paid for
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Perth, Western Australia

Woman's swimsuit so small that it fits my 6yr old

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
PinkBasis - Woman's swimsuit so small that it fits my 6yr old
PinkBasis - Woman's swimsuit so small that it fits my 6yr old - Image 2
PinkBasis - Woman's swimsuit so small that it fits my 6yr old - Image 3
PinkBasis - Woman's swimsuit so small that it fits my 6yr old - Image 4

I received my ordered swim suit from the United States, only to find that the should straps could only reach to my underarms. The non existent cups were so small that only an A or B will be accommodated.

All of their swimsuit photos had average sized women with larger than a or b size *** were used to model. This is all false advertising and a very expensive experience for me as it cost me A$80 for postage, plus the garments.

The swimsuits were wrapped up so tight so they could fit a small sachel, so they have over charged me on postage. The only blessing I have is I didn't keep ordering more items.

View full review
Loss:
$110
Reason of review:
Bad quality
Anonymous
map-marker Hardin, Illinois

Shoes Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Awful company. I ordered two pairs of shoes. I only received one pair. Every time i called their number during the hours they are open which isnt very much i got the sorry we are closed message. Only way to contact is via email. And good luck on that. I had to.threaten to get a lawyer involved to get anywhere with them. Still waiting on a refund.
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Rochester, New York

PinkBasis - Shoes Review from Rochester, New York

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I bought a pair shoe from Pinkbasis. They arrived the day after I left for my trip .

I was told that they would come the day before. When I finally received them.They were so cheaply put together. They already had nicks and scratches on them and there was glue all over them. I try to call and couldn't get a hold of anyone.

A week later after I email them. I was told to take pictures. I later was send an email saying that they wouldn't pay for the return shipping and I would get a store credit. A month after receiving the credit.

No one seems to know what I was talking about and my money was gone with no product. Beware there products are cheap and this company is a rip off

View full review
Reason of review:
Bad quality
Teola Vbm
map-marker Calgary, Alberta

Rued customer service extra fees

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered from pinkbasis and was charged all these different fees from the shipping company they use. I specified STANDARD shipping and they sent it by UPS which charged me an extra $60! With all the duties etc. I was charged an extra $117 US! I contacted their customer service and they were very rude and told me as an international buyer (I buy for a store) I should be aware of the fees. Well of course I am idiots! Standard shipping is NOT UPS courier! I order from at least 10 different sites from time to time and never get charged an admin. fee. They offered no assistance and told me it had been transferred to their shipping department.
View full review
Loss:
$457
Cons:
  • Customer service shipping charges
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

Tracking Number Review

I have not recieved any email with my tracking number on it I feel like I have been ripped out if my money!!!!!! & they are not answering there calls!!!
View full review
Anonymous

Lost my shipment, but they're keeping my money anyway

SCAM. They use SmartPost, despite the fact that they charge a ridiculous amount for shipping and claim to use FedEx. My shipment was lost, but they claimed no responsibility and refused to issue me a refund. Both USPS and FedEx informed me that claims filed with them (they run SmartPost jointly) must originate from the shipper, not the intended recipient. So I'm screwed out of my money and pink basis closed their case. Complete fraud.Their customer service numbers don't work, they didn't respond to my emails until just today, finally...and they were rude and dismissive. STAY AWAY!
View full review
Loss:
$43
Rockne Udk

Worse customer services ,cheap products

Pinkbasis advertises exclusive new designs picked for you by a stylist every month. NOTHING NEW OR EXCLUSIVE ABOUT THESE CHEEP DESIGNS! As I've discovered Pinkbasis does not design any of these shoes, they are mostly these cheep Qupid, Bumper, wild diva, or Soda shoes you can by at websites that advertise cheep club clothes, and Pinkbasis replaces the designers name with there own. i am never ordering anything from this website again. Its ridiculous..Please stand up with me in bringing the victims of this company including myself justice. This company is a terrible company and they are all thieves.
View full review
Alanna Phe

Worst customer service

i ordered some shoes and they sent me the wrong shoes! When i called back to see what i could do...they didn't have my size in the ones i ordered!! They told me they don't have a pickup service so i would have to take it ups myself, which i shouldn't have to because that was their fault!! The rep was very nasty && i didn’t want to ho through the hassle so i kept the wrong shoes they sent...that i did not like or want!! So i will not be ordering from them ever again!!! The worst service ever..
View full review
Honorio Ggg

I am cheated badly from this company

WORST website ever!! I placed an order on 10th May and still have not received a tracking number!! (Today is 13th June). I called their customer service number 3 times and each time I had to wait at least 30 minutes for someone to answer! The representatives are RUDE and do not follow through on return calls as promised!Please Don't buy from this company,I am cheated badly from them.Save your Money and time,i have very bad shopping experiebce with this site. Pinkbasis is DISHONEST & lacks customer service. Save yourself from this headache and DO NOT buy anything from them!
View full review
Anyah Bgu

My Money is Stolen by this Company

This company basically just stole my money, and denied my order even existed! I don't know how they are still legal to trade. They have lied to me as I have tried to e-mail back and forth to obtain a refund, and lied to PayPal by giving them a false tracking number. Their phone number just cuts out when I try to call it. I am out of over $60 and am incredibly upset that they are allowed to get away with plain theft!!! Do not order from this company!!Pinkbasis is DISHONEST & lacks customer service. Save yourself from this headache and DO NOT buy anything from them!
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article