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I ordered a dress for an event. I chose ground shipping which was 2-7 days but found out it would take longer to get to me through UPS.

When I called UPS I was told that the company had chosen THE LOWEST SHIPPING AVAILABLE...even though I paid $13 for the faster shipping. I emailed the company, they emailed me back and said that the shipping would arrive on the day it would arrive but that WASNT THE POINT. the point was that I paid for faster shipping and you went behind my back and chose the lower shipping and pocketed the money like I would find out or inquire about my package. I called the company.

THIS COMPANY DOES NOT ANSWER THE PHONE!!! I called, my sister called, and my best friend called and we were all on hold for 4-5 hours. I had ran errands cleaned my house took a nap and was still on hold. this happened 3 days IN A ROW.

I even called there other company AMIClubwear and they also did not answer! THIS IS A HORRIBLE COMPANY!

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Deliver product or service ordered.

PinkBasis Cons: Customer service, Stealing money, Dishonest about shipping methods, Chose a different shipping method than what i paid for.

Location: New Haven, Connecticut

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